Last updated: October 5, 2026
Cultgaiastores (“we,” “us,” or “our”) operates the website cultgaiastores.my. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.
1. Information We Collect
We collect the following categories of information:
Information you provide directly:
- Name — to identify you and personalize your experience
- Email address — to send order confirmations, shipping updates, and respond to inquiries
- Phone number — to contact you regarding order issues or delivery coordination
- Shipping address — to deliver your order
- Payment information — credit/debit card details or PayPal account information, processed by our payment providers
Information collected automatically:
- IP address — to detect fraud and approximate geographic location for shipping and security purposes
- Browsing history — pages viewed on our site, products clicked, and time spent, to improve site navigation and product recommendations
- Transaction records — order history, purchase amounts, and payment status
- Device information — browser type, operating system, screen resolution, and device identifiers
- Cookie data — session cookies, preference cookies, and analytics cookies (see Section 5)
2. How We Use Your Information
We use the information we collect for the following specific purposes:
| Purpose | Information Used |
|---|---|
| Order processing and shipping | Name, email, phone, shipping address, payment information, transaction records |
| Customer service and after-sales support | Name, email, phone, order history, transaction records |
| Website optimization and data analysis | IP address, browsing history, device information, cookie data |
We do not use your information for any purpose beyond those listed above. We do not sell your personal information to third parties.
3. Information Sharing
We share your information only with the following categories of service providers, and only to the extent necessary to fulfill the purposes described above:
- Payment processors — to process your payment securely
- Shipping carriers — to deliver your order (name, address, and phone number are shared)
- Analytics providers — to help us understand how visitors use our site (data is aggregated and anonymized where possible)
- Legal authorities — if required by law or to protect our rights
We do not share your information with any other third parties. We do not sell, rent, or trade your personal information.
4. Data Security
All personal information, including payment details, is transmitted over a secure SSL-encrypted connection. Our website uses HTTPS across all pages. Payment processing is handled by PCI-compliant payment providers. We retain your information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
5. Cookies
We use cookies to:
- Keep your shopping cart active during your session
- Remember your preferences (such as language or region)
- Collect anonymous analytics data about site traffic and usage patterns
You can disable cookies in your browser settings, but doing so may affect certain site features. We do not use cookies to track you across other websites.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by emailing info@cultgaiastores.my. We will respond to your request within 30 days. If you wish to opt out of marketing communications, you can use the unsubscribe link in any email we send or contact us directly.
7. Children’s Privacy
Our website is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
9. Contact
For privacy-related inquiries, contact us at:
- Email: info@cultgaiastores.my
- Phone: +1 860-428-1290
- Address: 573 Riverside Drive, North Grosvenordale, CT 06255, United States